Traveler’s Launches Auto Credit Program

Traveler’s and E. R. Munro and Company know that many of you are doing your part to help stop the spread of COVID-19 by staying at home. That means many of you are driving fewer miles, resulting in a decrease in auto claims.

With that in mind, Travelers has launched the Stay-at-Home Auto Premium Credit Program, which will automatically give you a 15% credit on your April and May premiums. And the best part: You don’t need to do anything. If you pay by monthly installments, you will receive the automatic credit on future bills. If you have already paid in full, you will receive a direct payment.

Q: What is the Stay-at-Home Auto Premium Credit Program?

A: The Stay-at-Home Auto Premium Credit Program provides a 15% credit to U.S. personal auto insurance customers on their April and May insurance premiums. The company will automatically credit customers’ accounts, providing them with prompt and much needed relief during this time.

Q:  Are all auto customers eligible for the Stay-at-Home Auto Premium Credit Program?

A: The program is available to U.S. personal auto customers who have policies-in-force for any time between April 1, 2020, and May 31, 2020. New and existing customers are both eligible. 

Q: How much will I receive through the Stay-at-Home Auto Premium Credit Program?

A: In May, you will receive a billing account credit for 15% of your April auto premium. In June, you will receive a billing account credit for 15% of your May auto premium.

Q: Is the credit per policy or per driver?

A: It applies to each personal auto policy regardless of the number of drivers.

 Q: Do I need to provide any documentation?

A: No. The credit will be automatically applied to all U.S. personal auto insurance customers.

Q: How will I receive the credit?

A: Customers on direct bill or recurring payment plans will receive the automatic credit on future bills. Those who paid in full will receive a direct payment.

Q: What if I am no longer an auto insurance customer of Travelers, but I had a policy in April? 

A: You are still eligible for the auto premium.


Q: If shelter-in-place orders extend past May, will I continue to receive auto premium credits?

A: We will continue to assess the program as more information comes to light about the impact of the COVID-19 crisis on the driving environment and auto claims.